Take your daughter to work day.


How will the EU’s Strong Customer Authentication (#SCA) Law’s affect #SAAS #Retention?

It might be alright. Depending on… The bank.

This is actually a time when banks can help consumers hit the “No más.” button. But I doubt many will.

Some might though. So expect some unexpected (perhaps from both sides) churn in September.

“What about subscriptions?

SCA applies to subscriptions, too. After September 14, 2019, your customers will have to authenticate the first payment on their subscription. Exemptions will be granted for recurring charges in many cases, including those that began before September 14, though it is the customer’s bank that determines whether to require SCA or accept the exemption.“

Read more: Introducing Strong Customer Authentication (SCA) - WooCommerce ➚


Must have looked more comfortable than the bench seat. #camilleshashtag

Frank looking on… #franklinshashtag

“I expect to find the information I need to make a buying decision readily available.“

Read more: @ClosedWon: B2B Consumer’s Manifesto

➚ Online marketing vs. marketing online | Seth’s take on Clouds and Dirt

The strategy needs to drive the tactics, which you can absolutely make a solid attempt to measure.

“Careful not to get stuck focusing on the wrong one. You need both, but one drives the other.“

Read more: Online marketing vs. marketing online | Seth’s Blog ➚

🥺 tfw the app “has not yet built an integration on Zapier” and you can’t automate the thing.

Remember when you only had 2 kids and scoffed at the idea of an au pair when doing Dad alone with the kids night? Remember when you added two puppies and are ready for the au pair?

This just in: 14% of your prospects Love Forms!

“’I hope I can spend a lot of time asking this business question,” is a sentence no one’s ever uttered.‘“

Read more: [New Research] Just 14% of People Would Prefer Filling Out a Website Form Over Using a Chatbot ⤳ The ClosedWon Blog ➚

the insanity of definition

Do you remember the good ol’ days when ______ #marketing worked like it was supposed to?

They’re gone and they’re not coming back.

(Nostalgia is a powerful drug.)

Or that thing has now moved into being a part of a necessary mix of activities required to acquire customers.

Do you ever feel like you are executing on the last decade’s norms and expecting the same result?

What’s something you used to do that no longer has the impact it once had?

All Eyez on Weston

how to lose your audience with bad push notifications.

I just sent in this feedback to the DFW NBC app team

NBC Dallas Fort-Worth (Mobile App) Feedback

The push notification camel has scoliosis at this point.

  • local murders/rapes/violence every day? (If it bleeds, it leads?)
  • “dog on a roof, how did he get there”? Did I need to know that? (How fast can I unsubscribe from ‘Offbeat’? Oh wait. It’s an all or nothing fire hose.)
  • the location based weather updates when I’m not in the Area. Vacationed at the Great Lakes in MICHIGAN recently and was getting local weather for there. That is not what I signed up for when downloading the NBCDFW app. It made it clear to me that the forecast wasn’t coming from a local source, just some API somewhere. Why would I want that when i have Carrot Weather and Dark Sky for that?

The NBC5 app doesn’t have to do everything. It certainly shouldn’t beat LinkedIn/Twitter/Facebook in the number of push notifications I get. But if that were the goal, they should at least be tailored. The algorithms of the social networks are terrible, thy lead to divisive angry culture; but they usually send push notifications that are relevant.

I came for “The Tornado” Rick Mitchell hijinks/weather (and actual local news) and it’s like someone got hold of the push notification button that doesn’t even have the app installed.

This is your notice. You have till the end of the week to shape up or I’m shaking the apps and hitting the X.

I go to Carrot Weather for the jokes. Plus, Bonus Weather!

CARROT Weather’s forecast for Fort Worth 😮

If your cold email/call starts with “I was just hoping to…”

Start over.

Frank + Camille want to be your friend.

➚ Ryan Deiss on Dan Kennedy’s Impact

A really nice tribute to a marketing legend. I’ve read a lot of both Ryan and Dan’s work and it’s influenced many of the things I’ve done. But I need to go back to both for refreshers often.

“If you have been around DigitalMarketer for any length of time, you’ve heard me parrot Dan, you just probably didn’t realize it.

It is the phrase that inspired the first 5-step sales funnel, the “Million Dollar Napkin,” the “Customer Value Optimization Methodology,” and most recently, “The Customer Value Journey.”

“He or she who is willing to spend the most to acquire a customer wins.”

More times than not, I give Dan credit for teaching me that, but all too often, I don’t.

I’m sorry, Dan. I’m sorry I don’t give you the full credit you deserved. I’m sorry that I sometimes forget who taught me this craft.

So thank you, Dan.“

Read more: Thank you, Dan Kennedy ➚

Does any person think to themselves they want to become a lead from your campaign?

Probably not.

But I still see people and brands posting links to their landing pages at domains like “LEADS.brand.com” and “CAMPAIGNS.brand.com”.

This is a failure to recognize the #customerexperience and it is hurting your conversion rates. But, it can be fixed.

I’ve seen great sub domains used. Clever ones even that incorporate the brand voice in some way.

But to give you something generic to use that works every time. Try “HELLO.brand.com”.

If that’s too edgy for you. Try “LINK.brand.com”.

Just don’t make the visitor feel like they are going to become a #marketing “campaign lead”.

Has anyone else noticed album art “video?” on Spotify? Well, I have and it reminds me of the Winamp visualizations from back on the day. But clearly customized by the artist for the album. Here’s Bob Iger’s latest album. Just kidding, here’s Bon Iver’s latest album.

Is there a #raspberrypi area of Micro.Blog?

Franklin L. Ocean Cheerio Handy

Big day for Camille+Frank. Shoutout to all those who said hello.

I wonder how the newsletter team would feel if they experienced this. The subscribe box is covered up by the ad. I wonder if an ad click is more valuable than a subscriber. I bet not. Perhaps they don’t visit the website at all. You can always spot a pub that doesn’t read their own site. #ux

What if Twitter changed this to “Let’s create your first moment.”?


Move over Plan 9 from Outer Space…

I submit to you for the worst 🎥 movie ever made:

The Lion King II: Simba’s Pride. #terrible

Say hello to Camille & Frank..